About Rootly
Rootly ITSM (IT Service Management) is a platform designed to streamline and automate IT service delivery and support processes within organizations. It helps IT teams manage incidents, service requests, changes, problems, and other IT-related tasks efficiently.
Together, SIRP and Rootly can automate manual tasks such as incident ticket creation, ticket updation, and syncing comments on tickets.
The incident can automatically be pushed from SIRP to Rootly. This can help security teams to respond quickly and efficiently, reducing the overall incident response time.
Supported Actions
SIRP’s Rootly integration app allows you to execute the following actions:
S.no | Action | Description |
1 | Send to Rootly | Creates a new ticket on Rootly |
2 | Post comment | Post comments from SIRP to a ticket on Rootly |
3 | Get comments | Pull comments from a ticket in Rootly |
4 | Update incident | Update Ticket from SIRP to Rootly |
Enable and Configure Rootly Integration
Creating Rootly API token
Log in to https://rootly.com , and click Create API Keys
Generate New API Key and Click Reveal
Click Copy and Close (Note: Make sure to copy the token on a notepad)
Enable the Rootly app in SIRP
First, log in to SIRP, then go to Apps from the left navigation bar
Locate the app named Rootly and enable the app by clicking on the toggle button under the Status Column.
Once you enable the App, click the Configure icon to add configuration details:
Configuration Name: <Configuration Name for Rootly>
Token: <API Key Token generated from Rootly>
Environment: <The respective environment from the list>
Click Save.
You should now be able to use Rootly Actions within SIRP.
Integration in Action
Create tickets on Rootly
To push an Incident to Rootly in the form of a new ticket, click on the square lattice in the upper right corner of the Incident view and select Rootly > Send to Rootly
Select Configuration to execute the action.
Once action is executed, the newly created ticket will appear in the "Incidents" list in Rootly
Post comments on Rootly
To push comments on Rootly from SIRP, in the Post Comment box, select the Rootly app, and then click Add.
Once the action is executed, the newly added comment should appear in Rootly
