JIRA is a project management tool developed by Atlassian that is widely used by software, IT, and security teams to plan, track, and manage their work. It allows teams to organize their tasks, track progress, and collaborate on issues in a centralized location.
Together, SIRP and Jira can automate manual tasks such as incident ticket creation, ticket assignment, and ticket closure. The incident can automatically be pushed from SIRP to Jira. This can help security teams to respond quickly and efficiently, reducing the overall incident response time.
SIRP’s Service Manager integration app allows you to execute the following actions:
Send to Jira
Creates a new ticket on Jira
Post comments from SIRP to the tickets on Jira
Pull comments from the ticket in Jira
Change Issue Transition
Push comments from the ticket in SIRP to Jira
Enable and Configure Jira Integration
Creating Jira Rest API token
Log in to https://id.atlassian.com/manage-profile/security/api-tokens, and click Create API token.
Provide a Label and click Create.
Click Copy and Close. (Note: Make sure to copy the token on a notepad)
Extracting Project-Key and Issue-Type
A Jira project is a collection of issues. Your team could use a Jira project to coordinate the resolution of an incident A Jira project can also be configured and customized to suit the needs of you and your team
To get the Project-Key, on the Jira console, click the Projects dropdown, and select View all projects. and copy the name of the respective project. (Note: The project name is case-sensitive)
The issue in Jira represents an action that has to be done. That action can be a task, a bug, a feature request, or any type of action your organization might need to work with. Issues are the core of the Jira applications since all the team collaboration happens around the work items and their organization.
To get the Issue-Type, click on Project Setting > Issues Types, this should display the list of Issue Types for the project, simply copy the relevant Issue Type onto the notepad.
Enable the Jira app in SIRP
First, log in to SIRP, then go to Apps from the left navigation bar.
Locate the app named Jira and enable the app by clicking on the toggle button under the Status Column.
Once you enable the App, click the configure option to integrate SIRP with Jira
URL: <The URL of your Jira instance>
Email: <Email used to log in to Jira>
Token: <Rest API Token generated from Jira>
Project-Key: <Name of the Project>
Issue-Type: <The respective Issue Type from the list>
You should now be able to use Jira actions within SIRP.
Create tickets on Jira
To push an Incident to Jira in a form of a new ticket, click on the square lattice in the upper right corner of the Incident view and select Jira > Send to Jira
The newly created ticket will appear in the "All tickets" list in Jira
Get comments from Jira
To pull comments from a ticket created onto SIRP, click on the square lattice in the comment section and then Jira > Get Comments.
The following ticket on Jira has been pulled into SIRP
Post comments on Jira
To push comments from Jira onto SIRP, in the Ingest Comment box, select the Jira app, and then click Add.
After which, the comment should be ingested from SIRP to Jira.